Frequently Asked Questions

Everything you need to know about the Heusom Silent Groom Pro experience.

What is the shipping time for my order?

Standard shipping typically takes 5-7 business days within the continental US, while international shipping may take 10-14 business days depending on your location.

Does the Silent Groom Pro come with a warranty?

Yes, every purchase includes a 12-month limited warranty covering manufacturing defects to ensure your grooming tools perform at their best.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Is the device waterproof for shower use?

The Heusom Silent Groom Pro is IPX7 rated, meaning it is fully waterproof and safe to use in the shower or for easy cleaning under running water.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How long does the battery last on a single charge?

The high-capacity lithium-ion battery provides up to 90 minutes of cordless grooming time after a full 2-hour charge.